Ignorar Navegação
Expandir
New categories automatically added to 'Selected Categories' within Knowledge Advanced Authoring > Repository View Properties
Identificação da resposta 10209   |   Revisado 03/18/2019

Why am I seeing new categories automatically added to 'Selected Categories' within Knowledge Advanced Authoring > Repository View Properties?

Environment:

Knowledge Advanced
All product releases

Issue:

We are seeing that new categories are automatically added to 'Selected Categories' within Knowledge Advanced Authoring > Repository > Views > Repository View Properties.

Resolution:

When new categories are added to an Oracle Service Cloud instance/site that uses the Knowledge Advanced product feature, those categories are automatically added to 'Selected Categories' within Knowledge Advanced Authoring > Repository > Views > Repository View Properties. In turn, this means that once content processing has run after such a change, the new categories will show as associated to all KA Views unless manually removed from the View configuration after creating the categories (and before the next content processing run). 

This behavior is as-designed in an effort to reduce the amount of work required to add new categories to the site/instance configuration for KA-enabled sites. Products are handled in the same manner and for further information see

Answer ID 10208: New products are automatically added to 'Selected Products' within Knowledge Advanced Authoring > Repository View Properties

The following may also be helpful:

Answer ID 9747: Categories not assigned to interface show to Knowledge Advanced authors

Answer ID 9801: Working with Selected Products and Selected Categories in Knowledge Advanced

Answer ID 9124: Controlling Answer Visibility for Knowledge Advanced

Línguas disponíveis para esta resposta:

Notificar-me
A página será atualizada no envio. Todas as entrada pendentes serão perdidas.