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System Requirements for Oracle Cobrowse
Identificação da resposta 5673   |   Revisado 09/02/2022

Which agent and customer environments are supported by Oracle Cobrowse?

Environment:

Oracle Cobrowse (all versions)

Resolution:

The information below provides supported environments for both agents and end-user customers using Cobrowse:

  • In Instant Cobrowse Mode (ICB)
  • In Advanced Cobrowse Mode
  • Integrated with the Oracle B2C Service Dynamic Agent Desktop or Oracle Service Chat
  • The Cobrowse Administrative Console


System Requirements for Oracle Standalone Cobrowse:

Note: For each browser mentioned below, the supported version is the latest (most recent) stable version.

OS Family Required Version Browser Notes
Windows Windows 10 Firefox  
    Google Chrome  
    MS Edge  
    MS IE

Compatibility mode, quirks mode, and IE8-IE10 document modes are not supported

Support for IE11 to be phased out by summer of 2022.

macOS Mojave 10.14,
Catalina 10.15,
Big Sur 11.6.1 
Safari  
   
Firefox
ACB is not supported in this configuration due to browser limitations.
    Google Chrome  
Linux   Firefox  
Android   Google Chrome  
iOS iOS 12, iOS 13 Safari  

In-App Cobrowse System Requirements

OS Family Required Version
Android Android SDK 16 and higher (Android 4.1+)
iOS 12.0 or higher

 


Oracle Cobrowse integrated with the Oracle B2C Service Agent Desktop and/or Oracle Service Chat adheres to the Oracle B2C Service System Requirements. See Oracle B2C Service Infrastructure Requirements for your versions.

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