When my French agents try to Cobrowse, the URLs are masked. Does Cobrowse support non-English languages?
Cobrowse, Operating Systems
The following provides information for both standalone and integrated Cobrowse language support:
Standalone Cobrowse (formerly LiveLOOK):
- Agent-side Cobrowse currently supports English and Spanish. Adding support for other languages is on the development roadmap.
Cobrowse integrated in the Oracle Service Cloud product:
- Agent-side integrated Cobrowse currently supports English only in English-US language interfaces. Adding support for other languages is on the development roadmap.
The customer (end-user) side of Cobrowse supports all Oracle Service Cloud language packs.