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Languages available for Cobrowse
Identificação da resposta 7536   |   Revisado 10/31/2018

When my French agents try to Cobrowse, the URLs are masked. Does Cobrowse support non-English languages?

Environment:

Cobrowse, Operating Systems

Resolution:

The following provides information for both standalone and integrated Cobrowse language support:

Standalone Cobrowse (formerly LiveLOOK):

  • Agent-side Cobrowse currently supports English and Spanish. Adding support for other languages is on the development roadmap.


Cobrowse integrated in the Oracle Service Cloud product:

  • Agent-side integrated Cobrowse currently supports English only in English-US language interfaces. Adding support for other languages is on the development roadmap.


The customer (end-user) side of Cobrowse supports all Oracle Service Cloud language packs.

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