<% if(notification['response']['SupportNotification'].length > 0){ %>

<%=message['SupportNotifications']%>

<% for(i = 0; i < notification['response']['SupportNotification'].length; i++){ %>

<%=notification['response']['SupportNotification'][i]['Type']%>: <%=notification['response']['SupportNotification'][i]['Text']%>
<%=message['start']%>: <%=notification['response']['SupportNotification'][i]['Start']%>
<%=message['end']%>: <%=notification['response']['SupportNotification'][i]['End']%>

<% } %> <% } %> <% if(uk_govt){ %>

Please view your service request updates on the UK Government Secure Site here

<% } %> <% if(notification['response']['Waiting'].length > 0){ %> <% for(i = 0; i < notification['response']['Waiting'].length; i++){ %> <% if(notification['response']['Waiting'][i]['Partner']){ %> <% }else{ %> <% } %> <%}%>

<%=message['waitingOnInput']%>
<%=message['SeverityLbl']%>	<%=message['ReferenceLbl']%>	<%=message['SubjectLbl']%>	<%=message['OwnerLbl']%>
<%=notification['response']['Waiting'][i]['Severity']%>	<%=notification['response']['Waiting'][i]['Reference #']%>	<%=notification['response']['Waiting'][i]['Subject']%>	<%=notification['response']['Waiting'][i]['Owner']%>	<%=notification['response']['Waiting'][i]['Owner']%>

<% } %> <% if(notification['response']['Responses'].length > 0){ %> <% for(i = 0; i < notification['response']['Responses'].length; i++){ %> <% if(notification['response']['Responses'][i]['Partner']){ %> <% }else{ %> <% } %> <%}%>

<%=message['ResponsePast24']%>
<%=message['SeverityLbl']%>	<%=message['ReferenceLbl']%>	<%=message['SubjectLbl']%>	<%=message['OwnerLbl']%>
<%=notification['response']['Responses'][i]['Severity']%>	<%=notification['response']['Responses'][i]['Reference #']%>	<%=notification['response']['Responses'][i]['Subject']%>	<%=notification['response']['Responses'][i]['Owner']%>	<%=notification['response']['Responses'][i]['Owner']%>

<% } %> <% if(notification['response']['Closures'].length > 0){ %> <% for(i = 0; i < notification['response']['Closures'].length; i++){ %> <% if(notification['response']['Closures'][i]['Partner']){ %> <% }else{ %> <% } %> <%}%>

<%=message['ClosedPast24']%>
<%=message['SeverityLbl']%>	<%=message['ReferenceLbl']%>	<%=message['SubjectLbl']%>	<%=message['OwnerLbl']%>
<%=notification['response']['Closures'][i]['Severity']%>	<%=notification['response']['Closures'][i]['Reference #']%>	<%=notification['response']['Closures'][i]['Subject']%>	<%=notification['response']['Closures'][i]['Owner']%>	<%=notification['response']['Closures'][i]['Owner']%>

<% } %>

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Business Rules and SLAs