21/09/2023

Oracle B2C Service currently has two interfaces: the original .NET console (.NET) and the newer agent browser UI (BUI). As a best practice we recommend all agents use BUI rather than .NET whenever...

28/04/2023

As of May 2023, service requests for general guidance or consultative questions (also known as "How to...?") questions are now being answered in the  Oracle B2C Service Cloud Customer Connect...

11/04/2023

In our recent webinar, senior technical support engineer Chris Hunter walked us through the latest information on implementing and managing integrations in B2C Service. Video is now available for...

06/03/2023

Video is now available for our recent webinar, "Building a Successful Relationship with Support", in which two of our support managers discussed how to build and maintain that productive partnership...

13/09/2022

  I keep a wish list active on a major online retailer's site, hoping people will reference it for gift-giving occasions. They rarely do, preferring to ask me directly. Maybe they don't know the...