Support Experience Blog
Oracle B2C Service insights from our Technical Support team subject matter experts
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Cyndi McWilliams
10/07/2020
The Technical Support Webinar series returned in July with a closer look at BUI Extensions. Will Paddock shared some best practices and troubleshooting techniques when creating extensions in the BUI...
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Jessica Bradley
29/04/2020
Have you been wondering what the chat agent experience is like in the Browser User Interface? Chat Product Manager Jessica Bradley recorded a demonstration of the Interaction Workspace in action...
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Cyndi McWilliams
14/11/2019
In November's webinar, Chris Hunter joined us to share his wealth of knowledge of Custom Process Models. His presentation included best practices as well as concepts around the appropriate...
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Cyndi McWilliams
25/10/2019
Your Oracle Chat product and support teams have collaborated to deliver the sensational “Optimizing Chat Implementations” webinar.. In this webinar, Support Lead for chat, Zak...
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Cyndi McWilliams
27/09/2019
In our latest Oracle B2C Service Webinar, Alex Blanatui discusses the differences between techmail and techmail on demand and the benefits of using Oracle Managed mailboxes. He also covers techmail...
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