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Pro Tip - Incident Forward & Scheduled Report emails
Identificação da resposta 12958   |   Revisado 11/03/2025

 
PRO TIP - INCIDENT FORWARD & SCHEDULED REPORT EMAILS

 
B2C Service email functionality includes forwarding emails and scheduling report emails. However, emails may sometimes fail to deliver due to various reasons such as configuration issues or delivery failures. This Pro Tip provides direction on troubleshooting these issues and suggestions for resolution.
 
 
Please also see our documentation regarding incident forward & scheduled report emails below.
 

Troubleshooting Incident Forward and Scheduled Report Sending

Scheduled reports and forwarded incidents are getting blocked

Setting the Reply-To Address when forwarding incidents or sending report subscriptions

What are SPF and Sender ID and how do they affect our Oracle Service Cloud site?

 
 
 
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