Which ‘Communication Center’ features are available for Chat Agents using the Browser UI?
The following grid displays ‘Communication Center’ features that Chat Agents may utilize within the .Net Console and whether they are currently supported within the Browser UI.
Communication Center Features:
|
Feature |
Browser UI Support |
Notes |
|
|
Incoming Chat Assignment Notification |
Flash Window |
Not Supported |
|
|
Play Sound |
Supported |
Currently, the agent is required to enable sound per Browser UI session |
|
|
Show Toast |
Not Supported |
Currently, the agent sees the toast within the Browser UI session |
|
|
Incoming Chat Post Notification |
Flash Window |
Not Supported |
|
|
Play Sound |
Supported |
Currently, the agent is required to enable sound per Browser UI session |
|
|
Color Window |
Not Supported |
|
|
|
Incoming Chat Assignment Control |
Maximum Active Chats |
Supported |
Users can access this setting in the Preferences area in Browser UI. |
|
Stagger Incoming Chats (Seconds) |
Supported |
Users can access this setting in the Preferences area in Browser UI. |
|
