27/03/2025

Do you yearn to learn more about Data Lifecycle Policies? Check out our recent webinar on B2C Service Data Lifecycle Policies , presented by Principal Technical Support Engineer Alex Blanatui. The...

13/03/2025

If you've ever wished to navigate Workspace Rules with a bit more clarity, Principal Technical Support Engineer Andrei Soimareanu has you covered!  In case you couldn't attend the live event, a...

19/02/2025

Our latest webinar, 'Agent Browser UI Extensibility Framework (BUI) Troubleshooting' is now available to view - CLICK HERE to access the recording.   This is a topic we've brought to the webinar...

07/10/2024

We are thrilled to announce the availability of Fern, your B2C Service Support digital assistant!   Fern is now available for support-enabled B2C customers and partners who are logged into...

16/02/2024

We are pleased to announce new Configuration Assistant features, including the following: The ability to view details of existing test site operation requests as well as reschedule and cancel...