08/08/2025

We're excited to introduce the latest enhancements to Fern, our Oracle Digital Assistant available on the B2C Service Support Portal (cx.rightnow.com).   Expanded Support: Introducing Live Agent...

05/08/2025

If you missed our recent webinar on Troubleshooting Lost Incoming Email in B2C Service , a recording is now available - CLICK HERE to access the recording. During this session, Principal Technical...

02/07/2025

Pass the popcorn, it’s summer blockbuster season. What are you lining up to see this cinematic summer? F1?   Kantara: Chapter 1? Something else that ends in 1? The B2C Service Support team loves...

27/03/2025

Do you yearn to learn more about Data Lifecycle Policies? Check out our recent webinar on B2C Service Data Lifecycle Policies , presented by Principal Technical Support Engineer Alex Blanatui. The...

13/03/2025

If you've ever wished to navigate Workspace Rules with a bit more clarity, Principal Technical Support Engineer Andrei Soimareanu has you covered!  In case you couldn't attend the live event, a...