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NOTE: The Agent Browser User Interface uses a different User Interface component (OJET) compared to .NET; hence, the styling and appearance of reports are expected to be slightly different.

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Within the Browser UI, the majority of Analytics functionality is supported at runtime. This means that the supported versions noted below for individual functionality will render correctly when a user runs reports containing these functionalities.  However, reports must be configured in the Service Console using the native report designer as there is not yet a report designer in Browser UI.

There are a few runtime options available such as hiding/showing columns, reordering columns and individual/multi-column sorting. The following section will assist with understanding what is and what is not supported from the specified release onward.

* Items in the tables below showing asterisk (*) indicates that detail is not yet supported.

High Level Functionality Support

The following functionalities are supported at runtime within Browser UI for reports configured in the Service Console.

Functionality	Supported?	Notes
Cached Report Scheduling	Supported	New to Nov 16
Calculations	Supported
Charts	Supported	31 of 37 chart types supported
Computed Columns	Supported
Conditional Formatting	Supported
Cross Tab	Supported
Custom Scripts	Supported	20C and earlier, See Answer ID 11780: Custom Scripts Replacement by Analytics Extensions
Data Formatting/Styling	Supported
Designers	*	Report and Dashboard not yet available
Docked Filters	Supported
Exceptions	Supported
Field Chooser	Supported
Inline Aggregate	Supported
Inline Edit	Supported	Including Chat Reports in BUI
Inline Gauges	Supported
Permissions	Supported
Record Layout	Supported
Report Linking	Supported	Both regular and conditional report linking are supported
Report Drilldowns	Supported
Rollups	Supported
Scheduling	N/A	Scheduled reports are sent via mail server
Search Dialog Designer	N/A	Filter order defined in Service Console supported in BUI reports
Section Visibility	Supported	e.g. header, footer, chart, data
Slice	Supported
Text Fields	Supported	e.g. Title, sub-title, etc.

 

 

Charts/Inline Gauges

The following Charts are supported at runtime within Browser UI for reports configured in the Service Console.

Chart Types	Supported?	Notes
Area (2D)	Supported
Area (3D)	Supported
Bar – Vertical 2D	Supported
Bar – Vertical 3D	Supported	Rendered as 2D
Bar – Horizontal 2D	Supported
Bar – Horizontal 3D	Supported	Rendered as 2D
Bar – Stacked Vertical 2D	Supported
Bar – Stacked Vertical 3D	Supported	Rendered as 2D
Bar – Stacked Horizontal 2D	Supported
Bar – Stacked Horizontal 3D	Supported	Rendered as 2D
Charts using Chat Real Time tables	*
Funnel 2D	Supported
Funnel 3D	Supported
Gantt 2D	*
Gantt 3D	*
Gauge - Linear	Supported
Gauge - Circular	Supported
Line 2D	Supported
Line 3D	Supported	Rendered as 2D
Line/Bar Combo 2D	Supported
Line/Bar Combo 3D	Supported	Rendered as 2D
Line/Bar (Stacked) Combo 2D	Supported
Line/Bar (Stacked) Combo 3D	Supported	Rendered as 2D
Pareto 2D	Supported
Pareto 3D	Supported	Rendered as 2D
Pie 2D	Supported
Pie 3D	Supported
Pie (Donut) 2D	Supported
Pie (Donut) 3D	Supported	Rendered as 2D
Pyramid 2D	Supported	Rendered as Funnel
Pyramid 3D	Supported	Rendered as Funnel
Radar	Supported
Stock – Candle	Supported
Stock – High/Low	Supported
X-Y Scatter	Supported
X-Y Line	Supported
X-Y Bubble	*
X-Y Bubble/Line Combo	*

Data Types Supported - Details

The following data types are supported at runtime for reports that are configured in the Service Console.

Data Types	Columns Supported?	Filter Supported?	Notes
Action Links	Supported	n/a
Date	Supported	Supported
Date/Time	Supported	Supported
Currency	Supported	Supported
Expressions	Supported	Supported
Float	Supported	Supported
Flat Hierarchy (e.g. Accounts)	Supported	Supported
Hierarchical Menu	Supported	Supported
Integer	Supported	Supported
Menu (e.g. Queues, Status)	Supported	Supported
Text	Supported	Supported
Text Area	Supported	Supported
Text Area Pseudo (e.g.incidents.search_thread)	N/A	Supported
URL columns	Supported	Supported

Formatting

The following table show the available runtime report formatting options and the version that these are supported within Browser UI for reports configured in the Service Console.

Formatting Area	Supported?	Notes
Chart Formatting	Supported	Except - Legend Formatting - Chart, Grid background Area formatting - Font types of any labels (like Category Axis Title, Chart Heading, etc.) in the chart area - Category Axis title bolding
Column Formatting	Supported
Conditional Formatting	Supported
Data Type Formatting	Supported	e.g. dates, percent, second/minute formatting, etc.
Exception Based Formatting	Supported
Margin Formatting	Supported
Section Styling	Supported

 

Report Options Support

The following table show the available runtime report options and the version that these are supported within Browser UI for reports configured in the Service Console.

Report Options	Supported?	Notes
Cache drilldown levels	*
Data source	Supported	Report or Operational DB
Display Calculations Single Line	Supported
Display Calculations Multi-Line	Supported
Dynamic Img	*
Dynamic Text	Supported
Freeze Columns	*
Image – Change report icon	Supported
Images - Inline images	Supported
Maximize / Minimize	Supported
Open report without prompting for search  parameters	Supported
Open editor when report contains only 1 row (quick & editor search reports only)	Supported
Paging	Supported	Client and server side
Refresh report when data shown is changed in the editor	Supported
Refresh all split levels simultaneously	*
Auto-Refresh options visible at run-time	*
Auto-Refresh enabled by default	Supported
Refresh Interval: (300 Seconds default)	Supported	60 Seconds minimum
Report Linking Filter Assignment	Supported	Parent Column Values, Parent Filter Values, Default Values, Custom Values
Report Link Window Options	Supported	Separate Window, Same Window, Split Window (top, bottom, left, right).
Row Numbers	Supported
Show/Hide Columns	Supported	Right click on data grid header for column controls
Sorting (single and multi-column)	Supported	Use sort arrows in column header for single column sort or right click header > Sort > Advanced to access multi-column sort dialog
Text Fields	Supported
Widths - Column and Report	Supported	Best Fit, %, Pixel, Inches, CM, MM

 

Navigation Functionality Options Support

The following tables show the available runtime report options for rollups and slicing and the version these are supported within Browser UI for reports configured in the Service Console.

Rollup Options	Supported?	Notes
Collapse rollups when report is loaded	Supported
Display group counts	Supported
Display rollup column headings	*
Display rollup headings	Supported
Display rollup headings multi-line	*
Multi-column rollups	Supported
Multi-level rollups	Supported	Up to 3 levels
Repeat column headings for each row	*
Show field in view	Supported
Sort ascending/descending	Supported
Sort by menu sequence	Supported

 

Slicing Options	Supported?	Notes
Display slice group counts	Supported
Drag and drop	*
Multi-level slicing	Supported
Slicing as links	Supported
Slicing as tree	Supported
Slicing by buckets	*
Sort ascending/descending	Supported
Sort by menu sequence	Supported

 

 

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