Did you miss last week's Webinar, "Troubleshooting Lost Emails in B2C Service"? 

 

Support Team members looked at the most common reasons why emails are lost in B2C Service. In the inbound emails section, Claudiu discussed why an email does not create or update an incident in Oracle B2C Service. In the outbound emails section, Mihai explored the reasons why an email sent from Oracle B2C Service does not reach the contact/recipient.

 

Click HERE to access the recording.