Why was there a spike to the Service Summary report over the course of a few days? 

Environment:

Analytics, Web Indexing
Oracle B2C Service

Resolution:

Generally, when you see dramatic spikes of traffic data, it is due to your site being accessed by a spider. Spiders, also known as robots, are automated searching utilities that come in many varieties, from search engine indexers to email address harvester scripts.

For details on how to observe site activity see Answer ID 9693: How to understand and investigate site activity

To minimize the issues that spiders present, a robots.txt file is installed on each interface.

For more information on robots, refer to Answer ID 1669: Allowing other search engines to index the Oracle B2C Service application.

Utilizing the robots.txt file is a good solution. Along with the statistical recording benefits, it also optimizes the end-user pages for spiders. Unfortunately not all web spiders obey robots.txt rules and may by pass the robots.txt file and be included in your stats. In these cases, you will want to include the user agent of the spider in the SEC_SPIDER_USER_AGENT configuration setting.

For more information on this setting, please see the following answer: Answer ID 7841: Large number of spiders in the Internet Spider Activity report.

Se você tiver dúvidas sobre o que gera uma sessão e como você pode evitar o faturamento impreciso da sessão no seu site, analise o documento Demystifying Session Usage (PDF). Algumas etapas simples de personalização e configuração podem aumentar as sessões faturáveis. Para maiores informações, consulte Informação de Uso de Sessão.