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What are Maintenance Packs and when are they applied?

Environment:

Maintenance Packs (previously known as Service Packs)
Oracle B2C Service Release and Maintenance Schedule
All supported versions

Resolution:

The Oracle B2C Service 26B release marks an important milestone in the product’s transition into Oracle’s SaaS Unlimited long-term support lifecycle, with continued support commitments through May 31, 2036. Oracle B2C Service will continue to be available and fully supported in accordance with existing customer agreements, with no changes to current service delivery, SLAs, or support operations.

Customers will continue to receive quarterly updates that include selective enhancements, security updates, critical defect remediation, compliance support, and ongoing platform stability and reliability improvements. Oracle remains committed to delivering a secure, stable, and operationally resilient service experience throughout the SaaS Unlimited support lifecycle.

There is no impact to your current service, support experience, or business operations. Customers are encouraged to plan future modernization initiatives over time based on their business priorities and long-term technology strategy. Oracle Fusion Service remains Oracle’s strategic platform for future customer service innovation and AI-enabled capabilities.

Oracle issues maintenance packs to enhance the product release cycle of Oracle B2C Service. Maintenance packs deliver code fixes and performance improvements without the need to perform a full version update.  Please note, it is not possible to fix all types of defects with a maintenance pack.  In some cases, a version update is required due to the nature of the fix. For more information about version updates, please see Answer ID 4696: Popular Answers About Updating Oracle B2C Service.

See also Support Notifications for important service notifications relating to system updates.

Maintenance Pack Contents

Each maintenance pack includes a comprehensive set of fixes and improvements produced during its release cycle, as well as fixes from previous maintenance packs for the same major release. For example, the 25B September Maintenance Pack includes several new fixes in addition to all fixes provided in the 25B August Maintenance Pack.

Fixes and updates contained in each maintenance pack are published in the maintenance pack release notes.

• To view information about fixes that have been applied to your site, expand the section below for your site's version and select the maintenance pack you would like to review the notes for. 
  • To view what version and maintenance pack your site is running, select the File option in the upper left of the console, then Help > About.   
• This information is also available from Answer ID 5168: Documentation for Oracle B2C Service  by following the link for your version and referring to the Maintenance Pack Release Notes section.

NOTE:  Maintenance pack release notes do not include references to fixes associated with known security vulnerabilities.

Maintenance packs do not generally include new features, schema changes, or changes to customer-facing user interfaces and APIs. Maintenance packs also will not change the look and feel of your site. The application of these updates is not expected to result in downtime or reduced functionality.

Maintenance Pack Delivery

Maintenance packs are typically released on a regular schedule following the general availability of each major product release. The delivery schedule and documentation for all product updates bearing the name "Maintenance Pack" are below.  

Note: Starting with the 25D release, each product version will have 2 planned maintenance packs. Additional maintenance packs may be delivered at Oracle's discretion.

Clique no ao lado do cabeçalho apropriado abaixo para expandir e visualizar a seção.

26B

July Maintenance Pack  - Test sites on June 26, 2026 and Production & Upgrade sites on July 10, 2026

26A

April Maintenance Pack
June Maintenance Pack 

25D

January Maintenance Pack
March Maintenance Pack

25C

October Maintenance Pack
November Maintenance Pack
December Maintenance Pack 
January Maintenance Pack 
May Maintenance Pack

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