05/01/2024

As Oracle continues to invest in multiple cloud offerings for customer service products, we want to ensure that your current Oracle B2C Service Cloud investment is safe, secure, and staying modern...

21/12/2023

The recording of our recent webinar on Basic Chat Rule Creation and Troubleshooting with Inspector Window is now available for viewing. CLICK HERE to access the webinar recording.   In this...

21/09/2023

Oracle B2C Service currently has two interfaces: the original .NET console (.NET) and the newer agent browser UI (BUI). As a best practice we recommend all agents use BUI rather than .NET whenever...

28/04/2023

As of May 2023, service requests for general guidance or consultative questions (also known as "How to...?") questions are now being answered in the  Oracle B2C Service Cloud Customer Connect...

11/04/2023

In our recent webinar, senior technical support engineer Chris Hunter walked us through the latest information on implementing and managing integrations in B2C Service. Video is now available for...