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Support Experience Blog

Oracle B2C Service insights from our Technical Support team subject matter experts

  1. George Costache

    23/10/2020

    The SaaS market nowadays may look like a western movie for the sales representatives. Take the 1966 classic ‘The Good, the Bad and the Ugly’ directed by Sergio Leone. In short, in the Southwest...

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  2. Cyndi McWilliams

    10/07/2020

    The Technical Support Webinar series returned in July with a closer look at BUI Extensions. Will Paddock shared some best practices and troubleshooting techniques when creating extensions in the BUI...

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  3. Jessica Bradley

    29/04/2020

    Have you been wondering what the chat agent experience is like in the Browser User Interface? Chat Product Manager Jessica Bradley recorded a demonstration of the Interaction Workspace in action...

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  4. Cyndi McWilliams

    14/11/2019

    In November's webinar, Chris Hunter joined us to share his wealth of knowledge of Custom Process Models. His presentation included best practices as well as concepts around the appropriate...

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  5. Cyndi McWilliams

    25/10/2019

    Your Oracle Chat product and support teams have collaborated to deliver the sensational “Optimizing Chat Implementations” webinar.. In this webinar, Support Lead for chat, Zak...

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