How frequent is the polling to the chat server happening for Inlay Conditional Chat Link Widgets?

Environment:

Customer Portal
Oracle B2C Service

Resolution:

The amount of time the visitor spends on the page and the wait times are considered before we start throttling the widgets. This is how Inlay Conditional Chat Link works:

• Polls every 12 seconds for the first 5 minutes
• Polls every 1 minute for 55 minutes and stops after one hour.

Note: There are no configurations that control this mechanism.

Polling means that requests will be sent at the specified intervals to the chat server to check for agent availability.

Para informações adicionais, consulte a seção  na documentação on-line para a versão que seu site está executando no momento. Para acessar os manuais e a documentação on-line do Oracle B2C Service, consulte a Documentação para produtos Oracle B2C Service.