How can we tell why an email was rejected or filtered?

Environment:

Techmail, Analytics, Email  
Oracle B2C Service

Resolution:

Incoming email messages are filtered out or rejected by the Techmail utility for a variety of reasons. 

The Incoming Email Filter Details report (Public Reports > Service > Email Reports  (ID 227)) can help you troubleshoot why certain emails are being filtered out or rejected by Techmail. This report lists every email filtered out or rejected in the past twenty-four hours and includes:

• This report lists every email filtered out or rejected in the past twenty-four hours and includes:
• The email address the message was sent from
• The date/time the email was filtered
• The reason the email was filtered
• Description of reason for the email being filtered
• The name of the mailbox used to process the email

Techmail stores this information in the Techmail Filter Details (tm_filter_details) table. For a description of information logged in this table, see the Data Dictionary located under Configuration > Database > Data Dictionary.

For more information, see Answer ID 5670: Techmail message filters explained.

See also, the 'Troubleshooting filtered out or rejected email' na documentação on-line para a versão que seu site está executando no momento. Para acessar os manuais e a documentação on-line do Oracle B2C Service, consulte a Documentação para produtos Oracle B2C Service.