As a site administrator for the Oracle B2C Service site, Levi Dyckman spends a great deal of time designing and implementing solutions using custom fields and objects. In a recent webinar, he shared best practices and tips that have allowed him to accommodate specific processes not accounted for by out-of-the-box data points.

To learn more about those best practices and hear Levi's response to questions posed by customers, view the recorded webinar. The slide deck, chock full of information, is also available.