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What tutorials are available for Oracle B2C Service? 

Oracle B2C Service tutorial videos give new users an overview of product functions, features, and best practices. When you learn about all the things our products can do, you’ll have the tools to improve your customers’ experience on the web, in email, and across other channels. No matter what part of the product you work in, you’ll find the tutorials you need under the persona that best fits your job description.

• Oracle B2C Service Videos
• Oracle B2C Service Unboxing Series
• Foundational Pro Tip Videos:
  • Having Key People in Oracle B2C Service is Essential
  • Troubleshooting Oracle B2C Service Customizations
  • Add Logging To Your Customization with a Custom Object
  • Troubleshooting SSO
• Ongoing Pro Tip Video Series:
  • Export/Import Elements using Element Manager without Dependencies
  • Knowledge Advanced Batch Jobs
  • Testing Incident Archiving in Test Sites
  • Incident Forward & Scheduled Report emails
  • Authoring: Contact Sync from B2C Service
  • Engagement Engine Inspector Tool
  • Accessing and Understanding Incoming Email Headers
  • NEW: Asynchronous Execution of Large Reports in B2C Service BUI
  • NEW: Creating a custom copy of report ac_id 227 Incoming Email Filter Details
  • NEW: Deferred report statistics in B2C Service BUI Report Management
  • NEW: B2C Service Scheduled Reports
  • NEW: B2C Service Search Suggestion Count Customization
  • NEW: Escalation Notifications Not Sent

Additionally, see tips from the Support team on the Get Started with Technical Support page.