What are the chat launch and landing pages?
Environment:
Oracle Service Chat
Customer Portal, Chat - Enduser Pages
Resolution:
The chat_launch page is used to collect the customers information before launching the actual chat. After the user chooses to start a chat, they will be re-directed to the chat_landing page.
Below are related published answers:
Contact Fields on the Chat Launch Form
Passing custom fields from a chat launch URL to a resulting chat and incident
Visibility settings with incident custom fields specific to chat
Adding and customizing fields on chat_launch page
See also: Answer ID 4725: Popular Answers About Chat.
Para informações adicionais, consulte a seção 'Chatting on the Customer Portal' na documentação on-line para a versão que seu site está executando no momento. Para acessar os manuais e a documentação on-line do Oracle B2C Service, consulte a Documentação para produtos Oracle B2C Service.
