06/06/2017

A Night and Day Customer Experience I've just returned from a month and a half of heavy travel and am still playing catch-up with my emails, my blogs and my time zones. I ended April with a fantastic...

26/01/2016

I was on a call recently with a customer group discussing the biggest customer service challenges they anticipate moving forward. As part of the discussion, a large retail customer brought up the...

25/11/2015

As a Practice Manager in Oracle Consulting, I find myself on the receiving end of a panicked phone call or urgent email often. Oracle Consulting boasts a talented team that can support an array of...

05/11/2015

Oracle is currently in the midst of celebrating Customer Service Week. As a member of the CX Service Product Support Engineer that for years was referred to as Customer Care, it brings some...

16/09/2015

For most companies, running Oracle B2C Service software is a significant investment. The numbers start to add up quickly when considering things like salaries for administrators and agents...